{"id":4204,"date":"2026-05-20T14:00:29","date_gmt":"2026-05-20T19:00:29","guid":{"rendered":"https:\/\/ituraperuagency.com\/libro-de-reclamaciones\/"},"modified":"2026-05-22T02:23:08","modified_gmt":"2026-05-22T07:23:08","slug":"complaints-book","status":"publish","type":"page","link":"https:\/\/ituraperuagency.com\/en\/complaints-book\/","title":{"rendered":"Complaints Book"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4204\" class=\"elementor elementor-4204 elementor-4123\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d71845 e-flex e-con-boxed e-con e-parent\" data-id=\"7d71845\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-791530f e-con-full e-flex e-con e-child\" data-id=\"791530f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41c3c03 elementor-widget elementor-widget-thim-ekits-heading\" data-id=\"41c3c03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thim-ekits-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thim-ekits-heading thim-ekit__heading\"><h3 class=\"title\">Complaints Book<\/h3>\t\t\t<div class='desc'>\n\t\t\t\t<p><strong>ITURA PERU AGENCY<\/strong><\/p><p>\u00a0<\/p>\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a70144e e-con-full e-flex e-con e-child\" data-id=\"a70144e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b3ff9d elementor-widget elementor-widget-image\" data-id=\"2b3ff9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"370\" height=\"170\" src=\"https:\/\/ituraperuagency.com\/wp-content\/uploads\/2026\/05\/book-claim.png\" class=\"attachment-medium_large size-medium_large wp-image-4132\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d7d08f e-con-full e-flex e-con e-child\" data-id=\"9d7d08f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-319f174 elementor-widget elementor-widget-text-editor\" data-id=\"319f174\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<table><tbody><tr><td><strong>Company:<\/strong><\/td><td>Itura Peru Exclusive Travel EIRL<\/td><\/tr><tr><td><strong>RUC:<\/strong><\/td><td>20615643107<\/td><\/tr><tr><td><strong>Address:<\/strong><\/td><td>Residencial C. Simon Bolivar, Ovalo pachacutec con parque Urpicha<\/td><\/tr><tr><td><strong>Phone:<\/strong><\/td><td>+51 924 937 327<\/td><\/tr><tr><td><strong>Email:<\/strong><\/td><td>infoituraperutravel@gmail.com<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a3ec9c e-con-full e-flex e-con e-child\" data-id=\"5a3ec9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee32b50 elementor-widget elementor-widget-shortcode\" data-id=\"ee32b50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4212-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"4212\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/4204#wpcf7-f4212-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4212\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4212-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"cfd-row two-cols\">\n\t<div class=\"cfd-col-one\">\n\t\t<p>Incident date(*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"date-incidente\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date input-formcontrol\" min=\"2025-06-17\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"date-incidente\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cfd-col-one\">\n\t\t<p>Time of incident<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"time-incidente\"><input size=\"40\" maxlength=\"5\" minlength=\"5\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"HH:mm\" value=\"\" type=\"text\" name=\"time-incidente\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"cfd-row two-cols\">\n\t<div class=\"cfd-col-one\">\n\t\t<p>Full Name(*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input-formcontrol\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Names and surnames\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cfd-col-one\">\n\t\t<p>DNI \/ CE (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"type-doc\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input-formcontrol\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"DNI \/ CE \/ Pasaporte\" value=\"\" type=\"text\" name=\"type-doc\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"cfd-row two-cols\">\n\t<div class=\"cfd-col-one\">\n\t\t<p>Email(*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email input-formcontrol\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cfd-col-one\">\n\t\t<p>Phone(*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel input-formcontrol\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"your-tel\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cfd-col-one\">\n\t\t<p>Address<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-domicilio\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text input-formcontrol\" autocomplete=\"name\" aria-invalid=\"false\" placeholder=\"Address\" value=\"\" type=\"text\" name=\"your-domicilio\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"cfd-row\">\n\t<div class=\"cfd-col-one\">\n\t\t<p>Claim Type<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle-seleccion\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"detalle-seleccion\" value=\"Complaint\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Complaint<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"detalle-seleccion\" value=\"Claim\" \/><span class=\"wpcf7-list-item-label\">Claim<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"cfd-row\">\n\t<div class=\"cfd-col-one\">\n\t\t<p>Claim details(*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"12\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required input-formcontrol\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describe the facts underlying the claim\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"cfd-row\" style= \"font-weight: bold;\">\n\t<p>Observations to consider:\n\t<\/p>\n<\/div>\n<p>COMPLAINT: Dissatisfaction not related to products or services, or dissatisfaction with customer service.<br \/>\nCLAIM: Dissatisfaction related to products or services.\n<\/p>\n<div class=\"cfd-row\">\n\t<div class=\"cfd-col-one\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-997\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-997[]\" value=\"I hereby declare that I am a user of the service and accept the contents of this form as a sworn statement attesting to the truthfulness of the facts described.\" \/><span class=\"wpcf7-list-item-label\">I hereby declare that I am a user of the service and accept the contents of this form as a sworn statement attesting to the truthfulness of the facts described.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"cfd-row\">\n\t<div class=\"cfd-col-one\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit information\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Book<br \/>\nITURA PERU AGENCY<br \/>\n\u00a0<\/p>\n<p>\nCompany:<br \/>\nItura Peru Exclusive Travel EIRL<\/p>\n<p>\nRUC:<br \/>\n20615643107<\/p>\n<p>\nAddress:<br \/>\nResidencial C. Simon Bolivar, Ovalo pachacutec con <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4204","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ituraperuagency.com\/en\/wp-json\/wp\/v2\/pages\/4204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ituraperuagency.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ituraperuagency.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ituraperuagency.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ituraperuagency.com\/en\/wp-json\/wp\/v2\/comments?post=4204"}],"version-history":[{"count":7,"href":"https:\/\/ituraperuagency.com\/en\/wp-json\/wp\/v2\/pages\/4204\/revisions"}],"predecessor-version":[{"id":4254,"href":"https:\/\/ituraperuagency.com\/en\/wp-json\/wp\/v2\/pages\/4204\/revisions\/4254"}],"wp:attachment":[{"href":"https:\/\/ituraperuagency.com\/en\/wp-json\/wp\/v2\/media?parent=4204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}